Today’s fast-paced world has businesses evolving by the second. They must conform to a new model when it comes to customer service. Understanding customers is the key element of success for business owners Customers today have higher expectations of businesses than a few years ago. The technology provided by…

Today, we are excited to show you our newest email sequence enhancements, or as some call them, email drip campaigns. The enhanced email sequences are a rather significant enhancement to your Helpmonks account. Email sequences have been around in Helpmonks for some time. They are great for creating a…

We are excited to announce several significant enhancements to our email management platform — a powerful email attachment and media library browser, a re-designed search, and PDF and Word indexing. The file browser is based on our Digital Asset Management System, Razuna. In short, a DAM makes it easy…

The word “client” comes from the Latin word cliens. This word is a variant of the word cluens. It means “hear or obey”. “Customer” comes from the word “custom”, which means “an accepted way of doing something”. The word “custom” is also Latin in origin. So, yeah, the definitions…

In a recent survey, 46% of people said that they were unable to clear their email inboxes during a workday. If you want to use email marketing effectively, it’s important to learn about the right techniques for customer engagement without becoming another spam message in their inbox. That’s why…

Recent studies show that 91% of consumers have had bad customer service. As technology continues to develop, it’s becoming more challenging to grab the attention of customers and stand out from the crowd. …

You have 10 to 20 seconds to impress a viewer with your website. If you don’t impress them with your site’s images, they will leave, and you will have lost a customer. You may even lose them forever. Your site’s images may be too old. Maybe you need to organize…

Rewind looks great, but lacks the option to store the data on another drive or store "blocks" in the cloud. One needs a large drive for all that recording. Adding $20/month is on the edge here. Napkin looks promising. I like the concept. They pulled everything on from Readwise, which is nice. However, it makes me wonder what is the difference to Readwise then? Writing a note and showing me relations?

I switched from Google Workspace to Fastmail over a year ago, and while the switch was seamless, there are certain things that I wish I had known before the switch. First, while I was with my personal email and my company email perfectly happy with using Google Workspace, I was…